Customer Service

At Dynamic Autobody - CARSTAR, it's not just what we do, it's how we do it that makes the difference to our customers. And the best way to find out if we're giving our customers the support, sensitivity and service they need is to ask them--through our Customer Service Index (CSI) tracking system. We're proud to report that Dynamic Autobody - CARSTAR Centers consistently achieve an average CSI rating of 96 percent. Through this system, each customer is able to rate our performance in repair quality and overall service. Responses are sent directly to the Dynamic Autobody - CARSTAR Corporate Offices for tabulation. These responses not only let us know what we're doing right, but also help us to develop new services and programs or intensify our efforts in making every Dynamic Autobody - CARSTAR experience the best it can be. In fact, Dynamic Autobody - CARSTAR's Five-Year Nationwide Warranty is the direct result of feedback from customers.

Computerized components, air bag modules and advances in unibody construction make collision repairs more complex. At Dynamic Autobody - CARSTAR, we continue to raise the bar for quality with ongoing certifications and training. In fact, Dynamic Autobody - CARSTAR owners and staff must earn a required number of educational credits each year to retain their status in our organization. These courses include:

* Use of state-of-the-art equipment
* Learning the latest repair techniques
* Understanding insurance relations
* Technical skills training
* Improving customer service
* Enhanced administrative efficiency
* Improving production systems

In addition, Dynamic Autobody - CARSTAR personnel are encouraged to participate in courses sponsored by the Inter-Industry Conference on Collision Repair (I-CAR). This non-profit organization shares Dynamic Autobody - CARSTAR's commitment to improving the quality, safety and efficiency of auto collision repair. In fact, many Dynamic Autobody - CARSTAR Collision Repair Centers have earned the I-CAR Gold Class designation--the highest certification possible.

Convenience
At Dynamic Autobody - CARSTAR, we believe that minimizing your inconvenience can only come from maximizing the service we provide you. That's why Dynamic Autobody - CARSTAR not only provides the quality collision repair services you expect, but also the features that make your experience as painless as possible. These include:

* Computerized estimating systems--for accurate and detailed listings of the repairs to be made.
* I-CAR trained staff--for the level of expertise and skill needed to restore your vehicle to pre-collision condition.
* High-quality work--using the latest repair techniques and equipment.
* Free one-year warranty--on all repairs made.
* Free five-year nationwide warranty--at participating locations across North America.
* Environmental sensitivity--utilizing strict standards that comply with local, state and national regulations.
* Neighborhood convenience--with hundreds of Dynamic Autobody - CARSTAR locations throughout the United States and Canada.
* Insurance claims assistance--to minimize the paperwork and hassle of having your claim approved and paid for.
* Clean facilities and courteous service--to make every experience with Dynamic Autobody - CARSTAR the best it can be.

Insurance Partners
In the collision repair business, strong relationships with the insurance community are vital. We have direct repair relationships with several insurance carriers and will assist our customers in working with their specific insurance company.